Shipping policy
SHIPPING POLICY
Processing & Production
Many Sable & Sage products are made to order especially for you. Most orders are produced and prepared for shipment within 2–7 business days. Production times may vary depending on the product, availability, order size, Print Provider, holidays, and high-volume periods.
Please note that production time is separate from shipping/transit time.
Shipping & Delivery
Delivery times vary depending on the product, destination, shipping method, and fulfillment location. Estimated delivery dates provided at checkout or in your order confirmation are estimates and are not guaranteed.
Carrier delays, weather, holidays, customs processing, and other circumstances outside our control may affect delivery times.
Multiple Shipments
Because our products may be fulfilled by different production partners, items from the same order may occasionally arrive in separate packages and at different times. You may receive separate tracking information for each shipment.
Order Tracking
When tracking is available, you will receive tracking information after your order ships. Please allow time for the carrier to scan your package and update the tracking information.
Shipping Addresses
Please carefully review your shipping address before submitting your order. If you notice an error, contact us immediately at hello@sablensage.com. Once an order has entered production or shipped, we may not be able to change the delivery address.
International Orders
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges, when applicable, are the responsibility of the customer. International delivery may also take longer due to customs processing.
Lost or Delayed Packages
If your order appears significantly delayed or your tracking information indicates a delivery problem, please contact us at hello@sablensage.com. We'll review the order and help determine the appropriate next steps.
Questions?
If you have questions about the shipping status of your order, contact us at hello@sablensage.com and we'll be happy to help.
