Refund policy

Many Sable & Sage products are made especially for you once your order is placed. Because of this, we do not accept general returns or exchanges for change of mind, incorrect size, or incorrect color selections.

Please review product descriptions, sizing information, and your selected options carefully before placing your order.

We want you to love your order! If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at hello@sablensage.com within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue has been reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

You generally will not be required to return a damaged or defective item.

Custom and personalized products are created specifically for you and are therefore final sale. They cannot be returned or exchanged due to change of mind, incorrect sizing, or customer-approved personalization.

If a custom or personalized product arrives damaged, defective, or different from the approved order details, please contact us within 30 days of delivery.

Because our products are made to order, we cannot provide refunds or exchanges when an incorrect size or color was selected at checkout. Please review the sizing information provided with the product before ordering.

Please note that colors may vary slightly between your screen, product mockups, and the finished product.

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately at hello@sablensage.com.

We will do our best to accommodate your request, but once an order has entered production, changes or cancellations may no longer be possible.

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at hello@sablensage.com.

We're happy to help. If you have questions about an order or this policy, please contact us at hello@sablensage.com.